Feedback – ō whakaaro

 

We welcome your whakaaro (thoughts) and feedback to help us improve and continue to give you the best care, guided by our principles of practice: whanaungatanga, manaakitanga, kaitiakitanga and tino rangatiratanga.

 

If you have some positive feedback about the care that you or someone you know has received, please let us know, or give us a google review

FEEDBACK/COMPLAINTS: You may have whakaaro on how we might improve, or a concern about your experience, or the care you or your whānau received. Feel free to contact us however suits you:

  • We encourage you to have a kōrero with your kaimiri (practitioner) on the day, or, ask to speak to our feedback lead, or lead practitioner Jolie Davis. Many issues can be resolved through kōrero at the time.ead or managing director. OR:

  • Fill in a ‘feedback form’ and leave in the box at reception.

  • Use the online feedback form [link pending].

  • Email the feedback lead feedback@manawaora.org or joliedavis@manawaora.org.

  • Phone our feedback lead Ieesha Ngapera or Managing Director Jolie Davis on 021 261 2526 or 04 974 4100.

    How we will respond

  • We will acknowledge any concerns or complaints within five working days.

  • Feedback will be passed on to the appropriate staff member.

  • Complaints are treated confidentially and will not impact the care you receive.

  • After we have acknowledged your complaint, we will seek to investigate it within 10 working days.

  • If there are delays, we will let you know why and keep you updated on when we expect to complete it.

  • As soon as practical, we will let you know the outcome and, what we propose to do as a result. We will seek your whakaaro on this.

For resources or independent support to help you during the complaints process, or to understand your options for resolving your complaint: